SHUTDOWN & RESTART
Shutdown problems in Windows XP can be caused by many factors, just like
earlier versions of Windows. These included: a damaged exit sound file;
incorrectly configured, damaged, or incompatible hardware; conflicting programs,
or an incompatible, damaged, or conflicting device driver.
For a step-by-step troubleshooting method that applies to all versions of
Windows 9x, see the generic
Troubleshooter. Some of its steps may be found to apply to Windows XP as
well, though many will not.
|Windows XP shutdown issues mostly center around a
very few issues, especially device driver version and other legacy hardware
and software compatibility issues.
Roxio’s release of patches for Easy CD 5 wiped out over half of all XP
shutdown issues. In turn, this uncovered and highlighted the next greatest
problem: specific hardware incompatibilities. These are detailed below where
known. Driver and software issues should further resolve over time as
manufacturers release updated versions.
REBOOT INSTEAD OF SHUTDOWN
Most Win XP shutdown problems reported thus far have been that it
reboots when shutdown is attempted. This may be a global symptom
emerging from several distinct causes, because, by default, XP executes
an automatic restart in the event of a system failure. Therefore, more
or less anything compromising the operating system during the shutdown process
could force this reboot.
Disabling the “restart on system failure” feature
may permit the exact cause to be isolated: Right-click on My Computer, click
Properties, click the Advanced tab. Under “Startup & Recovery,” click
Settings. Under “System Failure,” uncheck the box in front of “Automatically
Here are some things that have produced this reboot-instead-of-shutdown
- By now, the Roxio/Adeptec Easy CD / Direct CD software is
well documented as being the major cause of this undesirable
shutdown behavior. SOLUTION: Roxio has released new drivers (here)
to solve this problem in both the Platinum and Basic editions of Easy CD
Creator 5. As expected, at least half of the Win XP shutdown problems went
away with the release of these patches.
One warning about this patch comes from
correspondent Bert Smith: Be sure to read the directions! “Roxio Easy CD
Creator Platinum 5.0 can be a real hassle to get working under Win XP,” Bert
wrote, “and there is the risk of your computer not booting if you blindly go
ahead and install it without first consulting the Roxio Web site.” Bert also
mentioned that Roxio’s “Take Two” backup program (normally part of Easy CD
Creator 5 Platinum) is uninstalled when the Roxio patch is applied.
- Direct CD. Many Easy CD users (but not all) found that
installing Easy CD 5.0 does not cause the shutdown problem, provided
they do not install the Direct CD component.
- UDFRINST. Several people solved this reboot-on-shutdown
problem by deleting the UDFRINST file. This
file is part of the Roxio CD-RW software for systems not
using Direct CD.
- CDRALW2K.SYS. Correspondent Larry Blumette identified
the CDRALW2K.SYS file (version 18.104.22.1688) as
the Roxio file causing his shutdown problems and error conditions. When he
deleted or renamed this one file, his problems went away. (Of course, you
lose your CD functionality that way, too.)
- Video Pack 5. Roxio’s Video Pack 5 causes the same
problem because it contains includes the main parts of Easy CD 5.
SOLUTION: Uninstall Video Pack 5 and also delete
CDRALW2K.SYS (Tip from Christian Männchen).
However, this solution may also have the side-effect of disabling access to
your CD or DVD drive. SOLUTION TO THE SIDE-EFFECT: Apply
one of the repair methods in MSKB Article Q270008,
Code 31 Messages Occur After Removing Adaptec Easy CD Creator 4.02c in
Windows 2000 (Tip from Peter Kingsley).
- Whether or not APM is enabled makes a difference — but
the effect could go two ways. Some users report that XP reboots on shutdown if
APM is enabled, but shuts Windows down just fine if APM is disabled. Other
users report exactly the opposite behavior. According to Jack Dunne, this is
similar to a known Windows 2000 problem. The issue seems related to the
computer’s specific hardware or BIOS — so, as with all NT operating systems,
stick to the Hardware Compatibility List where possible.
- Y-SB3 Logitech Internet Keyboard can also cause this
problem. If you use it as a simple generic keyboard, there’s no problem; but,
if you install the Key Commander software that drives the special Internet
functions, Win XP will restart instead of shut down. Unfortunately, Logitech
has decided that they will not be updating this driver for this keyboard.
(Tip from Jan K. Haak.)
- Logitech MouseWare 8.6. Windows reboots when shutdown is
attempted. The software caused a BSOD with KBDCLASS.SYS. Removing the software
solved the BSOD the problem. (Tip from Pablo Cheng.) MouseWare 9.1
has also been linked to reboot-instead-of-shutdown in Win XP. Removing the
software resolves the problem. (Tip from Aswin Kindts.)
SHUTDOWN HANGS ON “SAVING YOUR SETTINGS”
During shutdown or reboot, Win XP may hang (stop responding) at the “saving
your settings” screen. During such a hang, there is no response to Ctrl+Alt+Del;
the mouse may or may not work. The problem may be intermittent.
This is a known bug in Windows XP, for which Microsoft has a supported fix.
Because this patch is scheduled for further quality assurance testing in the
future, Microsoft only recommends that you install it if you have a serious
problem; otherwise, they recommend waiting for Service Pack 1, which will
include the more permanent version of the fix. To learn how to get this patch,
NOTE: The article says the patch may only be
obtained by contacting Microsoft. However, it is now available on the
site under “Recommended Updates” for Win XP Professional, titled “Restarting
As a workaround, newsgroup correspondent “lou” resolved this problem by
dismantling the Windows XP logon Welcome screen. In the Control Panel, click
User Accounts, then click “Change the way users log on or off.” Uncheck the box
that says “Use the Welcome screen.” This removes the initial logon screen with
individual icons for each user and, instead, pops up the classic logon prompt
that requires each user to type a user name and password.
In the early days of Win ME, one of the biggest culprits for shutdown issue
was the Creative Labs SoundBlaster Live. History repeated itself in the Beta
phase of Win XP. SOLUTION: The SBLive drivers in the released
version of Win XP solved the shutdown problem for most (but not all) SBLive
Here’s the commonly reported problem scenario people encountered:
On attempting shutdown, nothing at all appears to happen for a prolonged
period of time. Eventually, an “End Task” window appears, wanting to terminate
.EXE. No matter what one does, one ultimately is locked out
of shutting down other than by a power switch shutoff. (NOTE: This problem
exists with the SBLive in Windows 2000 also.)
You may have to do a couple of extra steps to get rid of old files so that
the new drivers will install correctly (especially if you installed the final
version of Win XP on top of one of the Beta versions), or to remove troublesome
support software. Correspondent Sean Caldwell summarized his steps: Shutdown
Windows. Remove the Creative card. Reboot in Safe Mode. In the \WINDOWS\SYSTEM32
folder, delete the DEVLDR file. Fully shutdown the computer before rebooting.
Some users report that the DEVLDR problem continues to plague them
even with the new drivers. If installing the new drivers doesn’t solve
your shutdown problem, try these solutions that people used prior to the release
of the new drivers:
- Correspondent Martin Sladek provided another solution: “I’ve ran into the
very same problem with SBLive Value drivers. The problem was so severe I ran
without the software all together. Since then, SBLive 5.1 came out, and I had
installed the 5.1 version of the software in Windows 2000 Pro. I’ve not had a
single problem since.”
- But updating your drivers in Win XP may not be as easy as one would hope.
Some problems especially appear where multiple users are enabled on the system
and one switches between users during a single Windows session. There may be
numerous files with the same name (but different version numbers!) variously
located in the I386, SYSTEM32, and SYSTEM32\REINSTALLBACKUPS\0000 folders.
These may conflict with each other. If you rename
(ver 22.214.171.124) in SYSTEM32, another one will replace it.
(First, you need to press Ctrl+Alt+Del and end DEVLDR in Task Manager). But if
(ver 126.96.36.199) from the I386 folder, this problem doesn’t
occur. Reboot when finished to reinaugurate the disabled service. (Tip
from Terence Shortt, aka tbone8200 on dellTalk.)
MISC. HARDWARE ISSUES
In addition to hardware issues mentioned under other specialized topics on
this page, many users have written identifying specific hardware as at the root
of the Windows XP shutdown issue. Here’s what they have reported:
- CD-ROM DRIVE: Samsung 24x. Correspondent Y. Leroux has
identified the culprit in his shutdown problem, but doesn’t yet have a
permanent solution. If his Samsung CD-ROM drive is empty, Win XP hangs on
shutdown. To work around the problem, he either leaves a CD-ROM in the drive,
or leaves the drive door open. He wanted to share this tip with others
(thanks, Y.). Does anyone have a permanent solution for this one?
- MODEMS: Intel Ambient HaM Modem. Causes Win XP to hang at
shutdown. Previously, this was only resolved by disabling the modem.
SOLUTION: Intel now has issued updated drivers that resolve this
issue. They can be downloaded
here. (Tip from Mark Gillespie.)
NOTE: This same problem has been reported
for the Creatix V.90 Ham PCI Modem. (Tip from Marco
- MODEMS: Billion BIPAC PCI Passive ISDN-card. Reboot
instead of shutdown issue conjoined with BSOD error message
STOP 0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL in file
SERIAL.SYS. Previously, this was only resolved by disabling the
Billion ISDN card. SOLUTION: Billion has now released a new
driver 3.24 that solves this problem, available
here. (Tip from Leo Foederer.)
- MOTHERBOARDS: Asus P2B-F. Causes a shutdown problem
because Win XP Setup doesn’t enable ACPI by default. SOLUTION:
Manually enable ACPI during a Win XP install or reinstall. Correspondent Bill
Anderson (based on a solution by “Willy”) gave a lengthy description of how to
do this (edited a little bit for space reasons):
- Boot the computer from the Win XP CD-ROM.
- Win XP Setup says it’s checking hardware. Soon after, at the bottom of
the screen, it offers the opportunity to press F6. Do this at once, and
cross your fingers! [Various users report difficulty with this.
Apparently, sometimes it works; sometimes not. It may be in the timing of
exactly when you press the key. I haven’t been able to test it, because I
don’t have this board. You may have to try repeatedly, or try pressing F6
and F5 repeatedly. – JAE] When successful, you’ll see a two-paragraph
instruction that begins, “To specify additional SCSI or other mass storage
devices.” Press <ENTER> to brings up a small window that appears to
contain only two options, but, in fact, contains more (use the arrow keys to
scroll up). If this windows doesn’t appear at this point, you need to start
over and do more pressing of F6 and F5!
- When the small window does appear, use the up-arrow to choose “Advanced
Configuration and Power Interface (ACPI).” (It’s the third from the top of
- Next, you may see that two-paragraph SCSI/mass storage instruction
again. If so, press <ENTER>. Many drivers will load, then you should see the
Win XP installation screen. If you are running this after Win XP is already
installed, choose the Repair option.
- VIDEO CARDS: Hercules 3D Prophet 4500 and all other video
cards based on the Kyro II video chip. Causes restart and
shutdown issues (or, in some cases, only restart issues) until the video
adapter is removed. SOLUTION: New XP-specific drivers are now
available from Hercules. At present, they remain uncertified (PowerVR, who
makes the Kyro II chip, is working on that), but they reportedly work just
fine. Download the Kyro II drivers
(Tip from MS-MVP Don Lebow.)
- USB: Keyboard or Mouse + Selective Suspend. Some USB
input devices (such as a USB keyboard or mouse) do not support the Selective
Suspend power management feature. When these devices are used with Selective
Suspend turned on, the computer may hang during shutdown, or otherwise not
shutdown correctly. WORK-AROUND: Disable power management for
your USB hub: Open Device Manager (click Start, click Run, type DEVMGMT.MSC,
click OK). Double-click to expand Universal Serial Bus Controllers.
Double-click USB Root Hub. Click Power Management. Uncheck the box “Allow the
computer to turn off this device to save power.” OK your way out.
NOTE: Doing this may significantly reduce laptop
battery life. (Reference & more information:
- USB: Lexar Media Combo Digital Film Reader (USB). There
is a problem with the SAUSB.SYS file, apparently part of the Win98 SE driver
set for this device, retained during an upgrade to Win XP. Deleting the file
solved the problem. The newer version 4.3 SAUSB.SYS driver from Lexar’s Web
site works perfectly, and does not cause a shutdown problem. (Tip from
correspondent Eric Brown.) Though one correspondent reported that the
even newer version 4.5 driver (SAUSBI.SYS) also can be used in Win XP , Lexar
says this driver doesn’t work on XP. One correspondent has confirmed that this
matches his experience in trying (unsuccessfully) to use 4.5 on both Widows
2000 and XP.
“STOP” ERROR MESSAGES AT SHUTDOWN
Some users, when attempting either to shutdown or restart Win XP, get an
error message similar to the following: STOP 0x0000009F:
Stop Messages literally means that Windows has stopped. (Which isn’t the same
as saying it has shutdown!) See
Knowledge Base Links:
STOP MESSAGES for much more information that the brief remarks below. Most
Stop Messages indicate hardware issues; some are caused by troublesome software
or a system service problem. The links page just mentioned provides a 10-step
approach to troubleshooting STOP Messages in general, then itemized analysis on
the most common of these. (STOP messages are identified by an 8-digit
hexadecimal number, but also commonly written in a shorthand notation; e.g., a
STOP 0x0000000A may also be written Stop 0xA.)
Here are a few that may affect Win XP shutdown and restart.
Stop 0x9F and Stop 0x8E
are two of the most common of these at shutdown, and generally point to a bad
driver. Stop 0x7B on restarting means Win XP lost
access to the system partition or boot volume during the startup process, due to
a bad device driver, boot sector virus, resource conflict, boot volume
corruption, or other problem listed
here. Stop 0xC000021A can when on restart after
a system administrator has modified permissions so that the SYSTEM account no
longer has adequate permissions to access system files and folders.
MS-MVP Jim Pickering advises the following as one approach to these problems:
Restart the computer. Press F8 during the restart and select “ Last Known Good
Configuration.” If you catch the problem when it first occurs (meaning you
likely have installed only one or two drivers or new service), this will return
you to a previous working condition. System Restore provides an alternate
approach, especially if you need to go back further than the last known good
configuration, and Device Manager provides a tool for rolling back to an earlier
SHUTDOWN WORKS, BUT IT’S REAL SLOW
- If it appears that Win XP is not shutting down, give it some time. Some
users report a minute or longer for shutdown to visibly start. Generally, this
is a consequence of software that is running when shutdown is attempted. It
also may have something to do with particular hardware. If you experience this
problem, be sure to close all running programs before attempting shutdown and
see if this solves your problem. If so, then you can determine, by trial and
error, which program(s) are involved.
- Newsgroup correspondent “Sarah.” provided one specific solution for this.
In Control Panel | Administrative Tools | Services, stop the
Nvidia Driver Helper service. (You can also get this by launching
SERVICES.MSC from a Run box.) Many other
newsgroup participants quickly confirmed that this solved this “extremely slow
shutdown” problem for them (it’s the most successful solution for this problem
to date). According to correspondent Gan Ming Teik, downloading and installing
the new version 23.11 Nvidia driver also solves this problem.
- Correspondent Graeme J.W. Smith reported a more obscure cause of slow
shutdown: In Win XP Professional, the Group Policy Editor has a security
option to clear the pagefile at system shutdown. The same setting also forces
the hibernation file to be wiped at shutdown. These processes take long enough
that users may think that shutdown has hung. Since someone actually has to
have set this policy, the problem will be pretty rare, but is worth
mentioning. To change the setting, click Start | Run, type
GPEDIT.MSC, click OK. Drill down to
Computer Configuration | Windows Settings | Security Settings | Local Policies
| Security Options. In the right pane, find “Shutdown: Clear virtual
- MS-MVP Gary Thorn discovered that the Event Log can slow down Win XP
shutdown. Disabling event logging removed the slowdown. If this works for you,
then the real troubleshooting begins: finding out, by trial
and error, what item that is being logged is causing the actual slowdown. (In
Gary’s case, the Telephony service was causing the problem.) To disable the
Event Log, launch the Services console as detailed in No. 2 above, and disable
Event Log (right-click on Event Log, click Properties, under Startup Type
“Powerdown issues” are quite distinctive from “shutdown issues.” I define a
shutdown problem as one wherein Windows doesn’t make it at least to the “OK to
shut off your computer” screen. If Windows gets that far, or farther, then it
has shut down correctly. However, the computer may not powerdown
correctly after that. This is a different problem, and I encourage people
reporting these issues to make a clear distinction in their labeling.
When Windows XP won’t powerdown automatically, the APM/NT Legacy Power Node
may not be enabled. To enable this, right-click on the My Computer icon, click
Properties | Hardware | Device Manager | View. Check the box
labeled “Show Hidden Devices.” If it’s available on your computer, there will be
a red X on the APM/NT Legacy Node. Try enabling it
and see if this resolves the powerdown problem. (Tip from Terri Stratton.)
This should resolve the powerdown issue in most cases. However, other factors
can sometimes interfere with correct powerdown functioning. In that case,
consider the following tips:
- Try some of the solutions on my
Shutdown & Restart
Shortcuts page. If you really have a hardware inability to powerdown,
these won’t solve it; but for some other underlying causes of powerdown
failures, they just might.
- If you change the default power settings in the BIOS, it can lead to a
powerdown problem. Restoring all BIOS power settings to default will likely
fix it. (Tip from Kelly Theriot)
- Sometimes, not all appropriate Registry settings are made when you enable
all the right power management settings in Windows. You can force the critical
Registry setting with the
patch. Please follow sensible Registry editing
protocol. Backup your Registry before the change (or run System
Restore to create a restore point). After installing it, test Windows
shutdown. If the fix doesn’t work for you, remove it by restoring the Registry
to its prior state. (For those who want more background information, the fix
provided by this patch is based on information contained in MS Knowledge Base
Q155117 for Windows NT 4.0.)
- On some hardware, power management features simply don’t work right. This
is exceedingly rare on Windows XP when compared to any earlier version of
Windows but, on some machines, especially if no BIOS upgrade is available,
there seems no conclusion to reach except, “Yes, you’re right, it doesn’t
work, so don’t use that feature.” Accordingly, several correspondents have
noted that their Win XP computers will not powerdown correctly unless they
have Turn Off Monitor, Turn Off Hard Disks, and System Standby all set to
“Never” in Control Panel | Power Options. (Tip from Dan
Mitchell & others)
- Correspondent “Snake” restored powerdown functioning by disabling his
CD-ROM’s AutoRun feature. The fastest way to do this is with the “Disable
AutoRun” Registry patch that you can download
- If you have Office XP installed, the culprit may be
CFTMON.EXE. This module provides the Alternate Language Bar and provides text
input service support for speech recognition, handwriting recognition,
keyboard, translation, and other alternative user input technologies. When you
close all Office programs, this module stays active. Removing it can cause
serious problems with your Office XP products, but you can effectively disable
it by setting the installation state to Not Available in
Office XP Setup. This isn’t as easy as it sounds though — several steps are
involved. For full instructions, plus more information on the file and its
What Is CTFMON and What Does It Do? (Tip from Jay Jones)
- VIA Apollo Pro 133 motherboards have a “USB Keyboard support” BIOS
setting that can interfere with proper power management function if it is
enabled — especially with respect to preventing powerdown during attempted
shutdown, and also preventing the computer from waking from Stand-by.
SOLUTION: Disable it. This was originally reported on the Chaintech 6ATA2,
and confirmed on other VIA Apollo Pro 133 boards. (Tips from “Zef,” The
Netherlands, & Robert Lin)
OTHER KNOWN ISSUES & HINTS...
- BIOS UPGRADE. As with every new operating
system that comes along — especially one that is as much of a “step up” as
Windows XP is from Windows 9x — the recommendation is made to be sure
your BIOS is updated. Many people have reported that this has solved their
shutdown problems (and had other advantages) with Win XP, just as it has in
earlier versions of Windows.
- “ShutMeDown” REGISTRY PATCH. Download the
patch mentioned above under powerdown issues.
Please follow sensible Registry editing protocol.
Backup your Registry before the change (e.g, run System Restore to
create a restore point). After installing, test Windows shutdown. If the fix
doesn’t work for you, remove it by restoring the Registry to its prior state.
This is not the appropriate shutdown fix for most machines, but does help some
users with Windows shutdown problems, and not just with powerdown issues as
one might suspect.
- UNSIGNED DEVICE DRIVERS. Some users have
found that Windows XP won’t shutdown properly if unsigned device drivers are
used. This is simply a variation of the broader device driver issue: Hardware
manufactures have not yet released all necessary device drivers for Win XP.
This will continue to be a problem for the next few months; it already has
been reduced to a very minor cause of Win XP shutdown problems.
- SIGNED DEVICE DRIVERS ON TOP OF UNSIGNED ONES.
Good advice on a variation of the above comes from correspondent Attila
Szabadkai. For his SBLive 1024 sound card he had originally installed non-XP
drivers, then updated these with digitally signed XP drivers downloaded from
Creative Labs. Result: He got a 0x0A Stop Message at
shutdown. SOLUTION: He removed all drivers, and put back
only the digitally signed one.
- PROGRAMS HANG / BECOME UNRESPONSIVE.
Sometimes programs don’t close down correctly, or hang for some other reason
during the Windows shutdown process. This freezes up, or at least
significantly delays, Windows shutdown. For example, a few people have
reported an error message that EXPLORER.EXE has become unresponsive during
shutdown when they have used Win XP’s native CD-burning capabilities during
that Windows session. If Windows is hanging because it can’t force a program
to terminate, one solution is to disable the automatic end task logic (AutoEndTask).
Use this registry patch
to force that setting change. (Be sure to back up the Registry first.)
- PACE INTERLOK ANTI-PIRACY SOFTWARE.
According to the MS Knowledge Base article
Computer Hangs During Shutdown Because of Resource Conflict, PACE InterLok
anti-piracy software installs a driver (TPKD.SYS) that uses the same IRQ as
the Standard Floppy Disk Controller device. This can cause Win XP to hang at a
blank screen (with mouse and keyboard nonresponsive) when you try to shutdown
or restart. Additional symptoms may be that the floppy drive doesn’t show in
My Computer; the Standard Floppy Disk Controller device in Device Manager may
display the error status “This device cannot find enough free resources that
it can use. (Code 12)”; and/or when trying to shutdown from Safe Mode you get
the error message, STOP 0x0000009F
Driver_Power_State_Failure. The solution is to get the updated
TPKD.SYS file from PACE.
- QUICK-SWITCHING USER ACCOUNTS. One reported
quirk affecting shutdown is the three-account shuffle.
Windows XP gives the ability to rapidly bounce between user accounts, with
Win+L. If at least three user accounts exist, and you quick-switch through all
three, and then log off all three in reverse order — “backing out” in an
orderly way — then the machine may hang on shutdown. There may be other
variations of account shuffling that cause this, but this one, clear example
was provided by newsgroup correspondent John Ward. So far, I have no concrete
clue on what may be occurring here.
- USING SHUTDOWN SCRIPTS & 802.1x AUTHENTICATION
PROTOCOL. This combination can cause Win XP to take in excess of 10
minutes to shutdown normally. (IEEE 802.1x is an authentication standard for
both wireless networks and wired Ethernet networks.) Here’s how the dominoes
fall: The 802.1x authentication protocol stops after the user logs off.
Shutdown scripts run after the user logs off. If the script
is on a network share and the connection is no longer available (since
authentication has terminated), the script can’t run. The default time-out for
shutdown scripts is 10 minutes. So the computer sits there 10 minutes before
continuing with its shutdown. (Reference:
- MISMATCHED RAM. Correspondent Morten Bech
reported that a combination of PC-100 and PC-133 RAM was the source of his
shutdown problem. When he resolved the mismatch (by removing the PC-100 RAM),
he also resolved the shutdown problem. A general reminder of a great general
tip: You will get the best results if all RAM in a particular computer matches
in all respects!
- CHANGE NTFS TO FAT32? MOVE THE PAGEFILE?
Correspondent “Curiefleas” wrote that his reboot-on-shutdown problem was
solved when he used a third party partitioning program to convert his NTFS
partition to FAT32. It isn’t clear why this would be the case, but the tip was
worth passing along. In a possibly related vein, other correspondents have
reported a shutdown problem in XP either being caused by, or resolved by,
relocating the pagefile! Is there some common issue involving substantial
moving of the hard drive’s contents? These two hints intrigued me in light of
a seemingly dissociated shutdown problem reportedly occurring in Win ME
only immediately after a defrag. These all may be unrelated
to each other — or not. I list them here as part of the ongoing data
- SHUTDOWN PROBLEMS IN WINDOWS NT/2000. In
researching known causes of shutdown problems in earlier versions of NT-family
operating systems, most of what I found referred to problems that were
resolved in later versions. There is no reason to suspect their recurrence.
For example, there were quite a few shutdown issues identified in NT 3.x
that didn’t survive to NT 4.0. Very predictable causes were involved most
often, especially difficulty with some 16-bit applications or
specific hardware incompatibilities. Very few shutdown
failure scenarios are documented for Windows 2000. All that I found were
conflicts with specific software, specific hardware, or drivers.
While these three frame a wide set of possibilities, they are sufficiently
narrow to be very encouraging when joined with what we are
seeing with Win XP. If approved compatible hardware and software are used,
including XP-specific drivers, we see almost no shutdown problems at all. If
other hardware or software is used... well, that gives us a starting place to
focus our investigations.
- SHUTDOWN PROBLEMS IN WINDOWS 9x. As
stated at the beginning, I recommend that, if nothing above resolves your Win
XP shutdown problem, try those
steps that have worked for Windows 9x operating systems to help
us establish a track record of exactly what does and does not apply, from that
protocol, to the emergent scenarios in Windows XP.